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Network VRU's

Hi,

Please clarify that what are Network VRU's and how are they different from IVR?

Thanks in advance

1 REPLY

Re: Network VRU's

Hi,

In my opinion they are the same with a different acronym.

VRU is a Computer Telephony Integration (CTI) term that refers to the interaction between a human (typically a caller) and a computer that is programmed to respond to the human's requests. VRU is also refered to as Interactive Voice Response (commonly abbreviated to IVR), this is a computer phone application that accepts touch-phone keypad selection input from the caller and provides appropriate information in the form of voice answers or a connection to a "live" operator.

Regards,

Dandy

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