Bought a 2911 router from Provantage along with a 25-pack VPN remote user license. Simple enough.
Received a "Software License Claim Certificate" from Cisco by email. Good so far.
Followed the instructions on the certificate, i.e.went to Cisco "Product License Registration Page." Put in my "Product registration key" from the certificate. Put in the "Product ID" from the certificate, "L-FL-SSLVPN25-K9="
Then I was asked for the "serial number." I may be blind, but nowhere on the certificate, nor on my invoice from Provantage, do I see a serial number. My registration was rejected.
So I called Cisco support. They created a case and said I would be contacted by email.
Next day I got an email from Cisco support saying they can't help me without a serial number.
I replied with an explanation that the problem was precisely that I had no serial number. I and was told to go to a Cisco website with a tool to locate serial numbers from product IDs and get the serial number. I did so, and was told that no serial number could be found.
I wrote Cisco support back and informed them. They then gave me a serial number.
I went back to the Product License Registration page to attempt registration again, and was told the serial number is invalid.
I wrote back Cisco support and am awaiting a reply.
HELP!!! How can it be this diffucult to buy something from Cisco? Am I missing something here?
