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PLATFORM-1-CRASHED

Victoriano Jr Cangrejo
Level 1
Level 1

‎08-23-2013 11:45 AM - edited ‎03-04-2019 08:51 PM

Can somebody explain to me why this is happening in a stack switch?

                 

Aug 23 07:39:53.295 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/18, changed state to up

Aug 23 07:39:53.505 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/22, changed state to up

Aug 23 07:39:53.757 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/19, changed state to up

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: System previously crashed with the following message: (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1) (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Copyright (c) 1986-2007 by Cisco Systems, Inc. (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Compiled Fri 20-Jul-07 01:58 by nachen (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED:   (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Machine Check Exception (0x0200)! (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED:   (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: ESR: 0x00000000, BESRA: 0x00000000, BESRB: 0x00000000, BEAR: 0x00000000 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED:   (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: CPU Register Context: (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Vector = 0x00000200  PC = 0x0117CB78  MSR = 0x00029230  CR = 0x90000009 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: LR = 0x0117CB8C  CTR = 0x006D6494  XER = 0xC0000053 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R0 = 0x02652EFC  R1 = 0x02526720  R2 = 0x00000000  R3 = 0xFFFFFFFF (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R4 = 0xFFFFDECF  R5 = 0x00000032  R6 = 0x02525058  R7 = 0x00000006 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R8 = 0x00029230  R9 = 0x01E5EFC8  R10 = 0xA6EA5A99  R11 = 0x037BA798 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R12 = 0xA6EA3968  R13 = 0x00110000  R14 = 0x00313A5C  R15 = 0x00000000 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R16 = 0x00000000  R17 = 0x00000000  R18 = 0x00000000  R19 = 0x00000000 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R20 = 0x00000000  R21 = 0x00000000  R22 = 0x00000000  R23 = 0x00000000 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R24 = 0x00000000  R25 = 0x00000006  R26 = 0x00000001  R27 = 0x00000000 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: R28 = 0x01E5EFC8  R29 = 0x037BA798  R30 = 0x0252692C  R31 = 0x02196AA0 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED:   (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Stack trace: (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: PC = 0x0117CB78, SP = 0x02526720 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Frame 00: SP = 0x02526758    PC = 0x025515C8 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Frame 01: SP = 0x02526760    PC = 0x0117CE60 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Frame 02: SP = 0x02526780    PC = 0x0117CF80 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Frame 03: SP = 0x02526798    PC = 0x011C27A0 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.496 UTC: %PLATFORM-1-CRASHED: Frame 04: SP = 0x025267B8    PC = 0x00313AA8 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.496 UTC: %PLATFORM-1-CRASHED: Frame 05: SP = 0x025267C0    PC = 0x009A5850 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.496 UTC: %PLATFORM-1-CRASHED: Frame 06: SP = 0x00000000    PC = 0x0099CE24 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.496 UTC: %PLATFORM-1-CRASHED:   (C2-U1-E005-3750-101-B-1)

1 person had this problem
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0 Helpful
5 Replies 5

Leo Laohoo
Hall of Fame
Hall of Fame

‎08-23-2013 08:46 PM

Upgrade your switch from this ancient IOS to something more recent (and stable), like 12.2(55)SE8.

0 Helpful

Victoriano Jr Cangrejo
Level 1
Level 1
In response to Leo Laohoo

‎08-26-2013 08:10 PM

Hi,

Can you provide me the link to down load this latest IOS version.

0 Helpful

Vignesh Rajendran Praveen
Cisco Employee
Cisco Employee

‎08-24-2013 08:21 PM

Hi Victoriano,

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Machine Check Exception (0x0200)! (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: ESR: 0x00000000, BESRA: 0x00000000, BESRB: 0x00000000, BEAR: 0x00000000 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: CPU Register Context: (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: Vector = 0x00000200 PC = 0x0117CB78 MSR = 0x00029230 CR = 0x90000009 (C2-U1-E005-3750-101-B-1)

Aug 23 07:40:46.487 UTC: %PLATFORM-1-CRASHED: LR = 0x0117CB8C CTR = 0x006D6494 XER = 0xC0000053 (C2-U1-E005-3750-101-B-1)

Based on decoding the above error logs I can confirm that the device is continously crashing due to a hardware related issue. And in order to resolve the same, you need to replace (RMA) the device as early as possible.

***********Plz do rate this post if you found it helpful*************************


Thanks & Regards,


Vignesh R P

0 Helpful

Danny Morris
Level 1
Level 1
In response to Vignesh Rajendran Praveen

‎08-26-2013 02:28 PM

Hello,

I am also having a similar issue with a 3560X that crashes every 5 weeks (almost to the hour). It is running 15.0(2)SE2. How were you able to decode the crash file?

Thanks,

Danny

0 Helpful

Victoriano Jr Cangrejo
Level 1
Level 1
In response to Danny Morris

‎08-31-2013 11:58 PM

Hi Danny,

We are still planning to upgrade the IOS to the latest version. So i cant give any advice to you this time until we done it.

0 Helpful
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