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Problem with QOS policy, No counters!

I have a customer with a QOS issue, there is a policy applied on their multilink for EF, and signalling.  The policy is recording 0 hits.  On the receiving side in our network however I am seeing counters on the various bits.  They have been overrunning the Multilink and have had complaints of voice quality.

CPE

sh policy-map interface

Multilink1

  Service-policy output: CEQoS

    Class-map: Voice (match-any)

      0 packets, 0 bytes

      5 minute offered rate 0 bps, drop rate 0 bps

      Match: ip dscp ef (46)

        0 packets, 0 bytes

        5 minute rate 0 bps

      Queueing

        Strict Priority

        Output Queue: Conversation 264

        Bandwidth 70 (%)

        Bandwidth 3225 (kbps) Burst 80625 (Bytes)

        (pkts matched/bytes matched) 0/0

        (total drops/bytes drops) 0/0

    Class-map: Signal (match-any)

      0 packets, 0 bytes

      5 minute offered rate 0 bps, drop rate 0 bps

      Match: ip dscp cs3 (24)

        0 packets, 0 bytes

        5 minute rate 0 bps

      Match: ip dscp af31 (26)

        0 packets, 0 bytes

        5 minute rate 0 bps

      Queueing

        Output Queue: Conversation 265

        Bandwidth 5 (%)

        Bandwidth 230 (kbps)

        (pkts matched/bytes matched) 0/0

        (depth/total drops/no-buffer drops) 0/0/0

         exponential weight: 9

         mean queue depth: 0

  class    Transmitted      Random drop      Tail drop    Minimum Maximum  Mark

           pkts/bytes       pkts/bytes       pkts/bytes    thresh  thresh  prob

      0       0/0               0/0              0/0           20      40  1/10

      1       0/0               0/0              0/0           22      40  1/10

      2       0/0               0/0              0/0           24      40  1/10

      3       0/0               0/0              0/0           26      40  1/10

      4       0/0               0/0              0/0           28      40  1/10

      5       0/0               0/0              0/0           30      40  1/10

      6       0/0               0/0              0/0           32      40  1/10

      7       0/0               0/0              0/0           34      40  1/10

   rsvp       0/0               0/0              0/0           36      40  1/10

    Class-map: class-default (match-any)

      0 packets, 0 bytes

      5 minute offered rate 0 bps, drop rate 0 bps

      Match: any

      Queueing

        Flow Based Fair Queueing

        Maximum Number of Hashed Queues 256

        (total queued/total drops/no-buffer drops) 0/88/0

PE

sh policy-map interface multilink 13

Multilink13

  Service-policy input: ip2mplsin

  Counters last updated 00:00:00 ago

    Class-map: mpls5 (match-any)

      1186588 packets, 238359525 bytes

      5 minute offered rate 420000 bps, drop rate 0000 bps

      Match: mpls experimental topmost 5

      Match: ip dscp ef (46)

      Match: ip precedence 5

      QoS Set

        mpls experimental topmost 5

          Packets marked 0

    Class-map: mpls3 (match-any)

      29868 packets, 1860988 bytes

      5 minute offered rate 0000 bps, drop rate 0000 bps

      Match: ip dscp cs3 (24)

      Match: ip dscp af31 (26)

      Match: mpls experimental topmost 3

      Match: ip precedence 3

      QoS Set

        mpls experimental topmost 3

          Packets marked 0

    Class-map: mpls1 (match-any)

      71240 packets, 3428902 bytes

      5 minute offered rate 0000 bps, drop rate 0000 bps

      Match: mpls experimental topmost 1

      Match: ip dscp af41 (34)

      Match: ip precedence 1

      QoS Set

        mpls experimental topmost 1

          Packets marked 0

    Class-map: class-default (match-any)

      250070361 packets, 150310399298 bytes

      5 minute offered rate 496000 bps, drop rate 0000 bps

      Match: any

Customers router is a 2821 running 12.4(11)T

Policy configuration

class-map match-any Signal

match ip dscp cs3

match ip dscp af31

class-map match-any Voice

match ip dscp ef

!

!

policy-map Voice-Out

class Voice

  priority percent 70

class Signal

  bandwidth percent 5

  random-detect

class class-default

  fair-queue

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