Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Router Reboots Itself

Pls cmts guys. router suddenly reboot itself and our wan links is jurky!!

System returned to ROM by unknown reload cause - reason ptr 0xBFC81E94, PC

0x60 83830, address 0x0 at 14:55:18 GMT+8 Thu Feb 23 2006 System restarted

at 14:57:27 Thu Feb 23 2006 System image file is

"flash:c3745-advipservicesk9-mz.123-11.T7.bin"

6 REPLIES

Re: Router Reboots Itself

In such cases an upgrade to a newer release can be considered. For you, it might be advisable to upgrade from 12.3-11.T7, which is ED software to 12.3-16a or 12.3-17a, which are both LD.

For the rest, incidents like this can also be caused by all kinds of external conditions like the temperature in your equipment room.

Regards,

Leo

Cisco Employee

Re: Router Reboots Itself

Can I see the output of the "show stacks" and I will take a look at the crash.

Thanks

Anthony

New Member

Re: Router Reboots Itself

attached file pls cmts!

Cisco Employee

Re: Router Reboots Itself

Hi Jason,

The most important part of the crashinfo was truncated from that file. Could you please unicast the full "show stacks" to me @ answanso@cisco.com.

Thanks

Anthony

Re: Router Reboots Itself

Dear Jason,

Use the below URL to check the reason of your router reboot

http://cisco.com/en/US/products/hw/iad/ps397/products_tech_note09186a00800b4447.shtml#output

Please rate helpful posts

Best Regards,

Mounir Mohamed

Cisco Employee

Re: Router Reboots Itself

The only way to truely tell the cause of the reload is to look at the crash context and the stack at the time of the crash, decode them to see if the error is indeed software or hardware in nature. Since non of this is available to us yet, it is impossible to say whether a software upgrade will resolve this issue. The link above is useful, but it will not lead you to the corrective course of action, it simply states to open a tac case.

Thanks

Anthony

1964
Views
0
Helpful
6
Replies