SLA for AAL5

[jdreed2829]

Does anyone know where one could find any examples of a Service Level Agreement for the AAL5?

[Danilo Dy]

Hi,

IMO, AAL5 is ATM Adaptation Layer 5 which is used to send variable-length packets up to 65,535 octets in size across an Asynchronous Transfer Mode (ATM) network.

What SLA are you looking for? Uptime? Throughput? Latency?

Uptime and latency differs per provider and distance between circuits. Some provider gives SLA for one end and not the other end if they don't own both infrastructure.

For throughput, take a look at this AAL5 payload in different line rate http://sd.wareonearth.com/~phil/net/overhead/

Regards,

Dandy

[jdreed2829]

I am looking for something that a Customer (Such as AT&T, Verizon, MCI,...) would use to show as an exceptable percentage of uptime/Throughput/Latency/Errors....Ect.

[Danilo Dy · Accepted solution]

Hi,

You need to ask their account manager for that. They are the only one who can provide you with those info because some of them may be confidential between the service provider and the subscriber (or prospective subscriber). Anyone here who give you those info will not be honoured by the said service provider as some SLAs if not all of them has a legal bind.

Asking such information from the service provider does not automatically bind you with any contract with them (beside NDA).

Regards,

Dandy

[jdreed2829]

Thank you for all your help.