Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection won't allow a user to login to their VM box.

We're using Unity Connection with SCCP integration to CCM 6.1. Everything seems fine in regards to the integration piece, however users are unable to login to their voicemail box and callers cannot leave messages. When a user dials the VM pilot they get a generic Unity Connection autoattendant and if you dial an extension from an AA the phone will ring but when you are transferred to VM after the CFNA timeout you get the same generic AA. Is there a setting on the users that I am missing? They are all imported in from the CallManager. Any help is appreciated.

1 REPLY
New Member

Re: Unity Connection won't allow a user to login to their VM box

Silly me, the CFNA and CFB Calling Search Spaces were set to the wrong CSS!

198
Views
0
Helpful
1
Replies