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WS-C3850-24PW-S Power Problem

I have a new cisco WS-C3850-24PW-S switch , after 2 days running suddenly it is down ! only power module get power and 2 led of module is green but rest of the led in front side (besides of mode button) & back side (console & managemant)  are off. Even after giving power in switch , its not creating any sound means POST is not occurring ! Please help me in this regard how i can solve this problem ? i checked the power module in other switch & its working fine. also try another power module in my switch but still same problem. plz help ! Thanks in advance  

  • WAN Routing and Switching
3 REPLIES
VIP Super Bronze

Since it is a new switch open

Since it is a new switch open a ticket with TAC so they can help you resolve the issue. You may have to RMA the switch.

HTH
 

Cisco Employee

AS said get the RMA created

AS said get the RMA created for this switch.

Just want to add one thing as

Just want to add one thing as its been just 2 days so try get it returned from vendor and if they refuse, get it RMA with a TAC case.

Regards,

RS.

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