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Community Member

Yellow alarm error on WIC-1DSU-T1 with 1700 series router

I was asked to 'clean up' our wiring closet today and after moving network cables around, our Cisco 1700 series router and WIC-1DSU-T1 WAN interface card showed a yellow alarm and we now cannot get out of our network to the internet. Can anybody tell me if the router or card has failed or if I just screwed something up and need to somehow reset the router? Many thanks as I am now responsible for our connection loss and have no background in this.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Gold

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

It is a straight cable.

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

If the xover doesnt work, try a straight through cable as previously suggested. It just depends on who the provider is whether they cross it for you at the SJ or not.

A straight through means make both ends look identical, same order of colors.

15 REPLIES
Hall of Fame Super Gold

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

Router cards failure is extremely rare. Most likely you've disconnected something.

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

Thank you, what should I do at this point? All cables are connected, router has two cables connected and a power cord, one to the card and one to the router?

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

One cat5e cable goes to the firewall from the router and the outer cat5e cable goes into the router from the circuit on the wall?

Hall of Fame Super Gold

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

The cable from router to circuit is not ethernet, it's a T1 cable in which pairing is different from ethernet.

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

I see, and I believe that the original cable was replaced with a shorter but standard cat5e patch cable. Can you please tell me if I can purchase a T1 cable or instructions on how to make one?

Thank you so much for your help!

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

1&2 -> 4&5 make one its easy...

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

I'm sorry but I don't understand what 1&2 -> 4&5 means? Is this something I can buy at CDW for instance? I have made patch cords before but not for a while. Thanks very much!

Hall of Fame Super Gold

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

pins 1&2, 4&5 are paired. the others are not used.

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

So is this a straight thru cable or crossover? 1 to 1, 2 to 2, 4 to 4, & 5 to 5? Or 1 to 4, 2 to 5, 4 to 1 & 5 to 2? Thank you!

Hall of Fame Super Gold

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

It is a straight cable.

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

If you are connecting the router to the smart jack (a box the local exchange carrier installs typically on the wall) you will need a T1 cross over cable. I'll get you a drawing...5 minutes

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

Thanks, rpfinneran, I am very appreciative of your help. A drawing is exactly what I need because I am connecting the router to the smart jack. I am waiting, thanks...

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

And here it is, sorry for the delay...

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

If the xover doesnt work, try a straight through cable as previously suggested. It just depends on who the provider is whether they cross it for you at the SJ or not.

A straight through means make both ends look identical, same order of colors.

Community Member

Re: Yellow alarm error on WIC-1DSU-T1 with 1700 series router

Thanks for your help rpfinneran! This is exactly what I needed.

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