Amer Atout is a product manager for the Cisco Catalyst 6800 and 6500 Series Switches. He is responsible for promoting the next-generation supervisor module and fixed aggregation platforms. Previously, Amer was a customer escalation engineer for the Cisco Catalyst Access platforms, where he led in the resolution of escalated issues on Cisco Catalyst 4000, 3000, and 2000 products; increased customer satisfaction; and improved product quality. Amer holds a master's degree in electrical engineering from the University of Michigan, Ann Arbor and a bachelor's degree in computer engineering from the University of Jordan, Amman.
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