Anirudh Ramachandran is a customer support engineer for the Cisco Backbone Technical Assistance Center in Bangalore, India. He focuses on Cisco Unified Contact Center Express issues and specializes in Linux, Java Telephony API (JTAPI/CTI) integration, and Unified Contact Center Express (UCCX) system and database issues. He writes tools and automates bug workarounds for UCCX in addition to working on Technical Assistance Center service requests, and has authored and co-authored seven such tools. He holds a bachelor of technology degree in computer engineering from the National Institute of Technology Karnataka as well as CCNP certification, and is a Red Hat Certified Engineer.
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