Bryan Garland works in Cisco's Technical Assistance Center as the team lead for Cisco IOS-XR support. He serves as the escalation point for technical issues supporting IOS-XR customers on the Cisco Carrier Routing System, Cisco XR 12000 Series Routers, and Cisco ASR 9000 Series Aggregation Services Routers. He previously was an escalation engineer for areas including LAN switching and enterprise voice technologies. Garland has been with Cisco for more than 16 years. He holds CCIE certification #1942 in Routing & Switching.