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Esteban Pereira works as a customer support engineer in Costa Rica TAC, He has been with the Voice team for over 4 years, and serves as the technical lead. Esteban supports the Unified Messaging team covering Cisco Unity and Cisco Unity Connection. Before that, he worked on the AVVID (CUCM, Mobility, Unified messaging) team. Esteban has more than 10 years of experience in IT industry. He worked for as a consultant before he came to Cisco. Esteban currently holds a CCVP and UCCX specialization and is currently pursuing his CCIE.