Joe Marcus Clarke has been with Cisco since 1998, working on the network management TAC team in North Carolina. As a network management distinguished support engineer, he handles world-wide network management escalations particularly those pertaining to CiscoWorks, SNMP, Network Analysis Module, and embedded management. He has done development and testing for CiscoWorks since the good ol' CRM 1.1 days, and is responsible for such CiscoWorks plug-ins as JT, JET, and logrot. He has also been helping to test and extend the Tcl engine in IOS, the Embedded Event Manager (EEM), Embedded Syslog Manager (ESM), and Smart Call Home (SCH). Joe is extremely active on the Cisco Support Communities (aka NetPro) network management forum where he provides assistance to customers on a wide variety of network management issues. He is CCIE #5384 as well as a Sun Certified Java Programmer, Sun Certified System Administrator, Sun Certified Network Administrator, and a Sun Certified Security Administrator.