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Jeal Jimenez bio & pic
Jeal Jimenez is a customer support engineer for the Cisco High-Touch Technical Support department specializing in wireless LAN technology. Before joining the HTTS department, he worked as a customer support engineer focused on wireless LAN in the Technical Assistance Center before he was promoted to an escalation leader and trainer, working also as a Cisco lab admin during these years. Jeal's technical expertise in the area of wireless LAN technologies spans more than seven years, and he has also contributed to Cisco documentation and to the CCIE Wireless written exam. He holds a bachelor's degree in systems engineering from Universidad Latina in Heredia, Costa Rica. Jeal also holds the certifications CCNA, CWNA, CWSP, CCNP, and CCIE wireless (number 31554).