Maite Cadenas is a service delivery manager (SDM) for the Cisco Cloud Web Security solution for the EMEAR region. Her work involves helping customers to implement the CWS solution in their environment, making sure that they have the support needed during the implementation and as a first technical point of contact. Prior this role, she was part of the Brussels Security Team in the TAC Center that helps customers troubleshoot Cisco security technologies. She holds a master's degree in telecommunication engineering and a bachelor’s degree in networking technologies from Universitat Enginyeria i Arquitechtura la Salle. She also holds CCIE certification in security (#26075) as well as ITILv3 Foundations.