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Marcos is a Technical Marketing Engineer with the Small Business Technology Group at Cisco. He has more than 14 years of experience with voice-over-packet technologies, with focus on VoIP, SIP, QoS, Cisco Unified CallManager Express, and managed services. He has authored numerous technical documents, worked on several Cisco Deployment Guides, and is a regular poster on technology websites. Marcos holds CCIE certification (CCIE# 8283) and has been with Cisco for almost 10 years.