Natalie Timms is a program manager with the CCIE certification program at Cisco, where she manages exam content for the CCIE Security track. Prior to this role she worked in security-related areas as a field sales specialist, product manager, and software engineer. She has made contributions at the standards level and been involved with various certification programs for Cisco VPN-based products. She has been a contributor at Cisco Live and holds several security-related patents in the areas of high availability for VPN and quality of service for encrypted traffic using IKE and IPsec. Timms holds a bachelor of science degree in computing science and statistics from Macquarie University in Sydney, Australia.