Nevena Krsmanovic is a customer support engineer in the Firewall and Intrusion Detection System team for the Cisco Technical Assistance Center in Brussels. She specializes in resolving high-severity issues with Cisco Adaptive Security Appliance, Firewall Services Module, Cisco Security Manager, Content Security and Content Module, and the Cisco IOS firewall feature set. Prior to this she supported security (firewall and VPN) and content (Cisco Load Balancers) technologies. She holds a diplomate in telecommunications engineering from the School of Electrical Engineering, Belgrade University. She also holds CCIE Security certification #26110 and ITIL certification.