Raj Pathak is a customer support engineer in High-Touch Technical Services at Cisco in Bangalore, India. He supports service provider customers for technical issues with Cisco IOS XR Software on Cisco CRS and Cisco XR 12000 Series Routers. He covers many technologies, including routing protocols, service provider, CRS, and Cisco IOS XR Software. He has more than seven years of experience in the IT industry and holds CCIE certification no. 38760 in routing and switching.