Shashank Singh graduated in 2009 with a bachelor’s degree in Computer Science and Engineering from VIT University, Vellore India. Prior to joining Cisco he worked at General Electric as a software engineer. Later on he joined the Cisco Technical Assistance Center as an engineer in October of 2009. He has been working on LAN Switching technologies in TAC since then. Singh also holds a CCNP certificate. QoS on Catalyst switches is one of the areas of his interest.