Srdjan Ciric is a customer support engineer and team lead in the Conferencing Team at the Cisco Technical Assistance Center in San Jose, California. He is an expert in Cisco Unified MeetingPlace Express, Cisco Unified MeetingPlace, and Cisco WebEx Meetings Server. Ciric has worked as an escalation engineer in the Cisco MeetingPlace business unit since 2010. Prior to Cisco he worked with several ISPs in Serbia deploying IP and VoIP services. He holds a master's degree in electrical engineering from the University of Belgrade as well as CCNA certification.