Vinit Jain is a technical lead with the High-Touch Technical Support (HTTS) team supporting customers in areas of routing, MPLS, TE, IPv6, and multicast. He also supports a wide variety of platform issues such as high CPU; memory leaks; Cisco IOS, IOS XE, and IOS XR Software; and NxOS code base. He has delivered training within Cisco on various technologies as well as platform troubleshooting topics. He has also written a workbook about Cisco IOS XR Software fundamentals on the Cisco Support Community. Vinit holds CCIE certification (no. 22854) in R&S, Service Provider, and Security, as well as multiple certifications on programming and databases.