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assigning ironport support contract # to cco account(s)

Hi all - this is maybe a general CCO / support access question,  but in this case since it affects ironport I'm posting here.

We have several people who may need to contact Cisco for Ironport support issues.  We have purchased the boxes and have the support contract # here now.  

Can we assign this same support contract # to multiple CCO accounts (assuming everyone here has their own CCO account or will creat one)?

Or do we need to set up a new "generic" CCO account on the Cisco site, update / link the Ironport contract #, and then share that account info here (so anyone in our support loop can contact Cisco for IronPort help).

Hope this makes sense - thanks....

1 REPLY
Cisco Employee

Re: assigning ironport support contract # to cco account(s)

You should create a cisco.com account per person, and be able to assign them to the contract.

Please follow the instructions provided on the following information.

http://www.ironport.com/support/vod2.html

http://www.cisco.com/web/siteassets/account/index.html

If you will have further issues, please contact web-help-sr@cisco.com.

Regards

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