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Critical message IronPort M670


I need help with this case.
I've received the next message from the IronPort M670

The Critical message is:

An application fault occurred: ('Cheetah/NameMapper.py valueForKey|197', "<class 'Cheetah.NameMapper.NotFound'>", 'is_ssw', '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|578] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1483] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|851] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|795] [util/InternalLibrary.py call|280] [navigation/HelpBarYUI.py __call__|100] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|219] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_mainmenu|512] [Cheetah/NameMapper.py valueForName|212] [Cheetah/NameMapper.py _valueForName|223] [Cheetah/NameMapper.py valueForKey|197]')

Version: 8.1.0-476

Serial Number: D4AE5287ECB8-BZ5ZMS1

Timestamp: 15 Nov 2013 11:29:51 -0600

                  

What does it refers???

It is very critical???

Please help.

Best Regards!!!

Everyone's tags (2)
1 REPLY
Cisco Employee

Critical message IronPort M670

What were you doing in the GUI when this happened?  Typically, any application fault that contains "Aquarium.py screenLoop" means you clicked on the same item twice, and it got a non-critical error.  For example, you click Access Policies.  Before it finishes loading, you select Access Policies again.

If you were not doing this during that time, you may want to open up a TAC case to have them review the error.

-Vance

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