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New Member

Identities are exempt from auth, but still being prompted

Six of the seven identities we have are set to exempt from authentication, as is the global policy. The one identity that requires authentication is disabled. Yet some users get intermittent prompts for credentials in Firefox, and in some cases with Outlook as well.

What might be causing this, and is there a way to turn this off?

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New Member

Figured out the problem

We have a routing issue where these users are hitting a different Ironport appliance than the one they should be using. So it is working as expected...

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