10-22-2013 07:46 AM
As of 10/16/13, staff have had random issues with downloading PDFs. The Ironport S170 is indicating that they contain malware and blocking the download. Generally, the message is "malware in the category of unknown has been found on this site" a few indicate "malware specific." This seems to be quite random and is affecting so many users and occurs on many different websites that it would seem to be related to some type of definition update / change on the Ironports versus an issue with the websites. Has anyone else seen this problem?
10-22-2013 03:13 PM
Hi Rebekka,
Could you please share the access_logs?
Regards,
Luis Silva
"If you need PDI (Planning, Design, Implement) assistance feel free to reach us"
http://www.cisco.com/web/partners/tools/pdihd.html
10-31-2013 12:28 PM
This appears to have resolved itself.
11-10-2013 10:42 PM
Web Reputation scoring is dynamic and a particular URL's score can potentially change several times per day. I suspect something triggered the score to be low enough to be blocked, but corrected itself.
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