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Ironport S170 Web Tracking not work

Hi all,

i have some problem. After a very high load of my device Web Tracking does not search any activities of users. I have two notifications:

Report Query Failed

                query_id: wsa_web_tracking_detail_search_results

                data_source: WSAWebTrackingRDS

                error: <type 'type'> ('egg/command_client.py call|238', "<class 'reporting.query.exceptions.DatabaseQueryFailure'>", '', '[database/ReportCatalog.py run_report_queries|332] [reportdatasource/CounterReportDataSource.py query|251] [reportdatasource/CounterReportDataSource.py _run_api_query|482] [query/client.py time_merge_query|454] [query/client.py _call|235] [egg/command_client.py call|238]')

Product: IronPort S170 Web Security Appliance

Model: S170

Version: 7.1.3-033

and the 2nd:

An application fault occurred: query failed with error: ('Query haystack failed', <HaystackRPCQueryFailed on 127.0.0.1:18081 RPC controller error: Response not initialized reason: 7>)

Product: IronPort S170 Web Security Appliance

Model: S170

Version: 7.1.3-033

How can fix this issue?

Everyone's tags (2)
1 REPLY
Cisco Employee

Ironport S170 Web Tracking not work

Please open a TAC case to assist with this.

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