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Community Member

Update to 7.7 or 8.0 doesn't show up in available upgrades

Hi all

As far as i like to upgrade my four S370 Websecurity appliances running on version 7.5.2-303 to Version 8.0 i couldn't see any available upgrades on the list. Before that, I could do/see every update on version 7.5.xy but no further images from 7.7 or 8. At the moment there is still one update sticky on the list "Update for RAID controller firmware (For S360/S370/S660/S670 only, reboot required)". but this Update i already installed and also tolds me that it is installed.

How do i get access to the new software versions 7.7 or 8.0 for my security appliances ?

Thanks for a feedback.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Update to 7.7 or 8.0 doesn't show up in available upgrades

Hello,

7.7.0 and 8.0.0 are both FCS releases and have not been provisioned for all customers. If you would like to upgrade your appliances to either of these versions you will need to open a support case with TAC to get them provisioned. When you open the case please make sure you provide the serial numbers for all your appliances you wish to upgrade to speed up the process.

Best Regards,

Michael Hautekeete

Customer Support Engineer

Cisco Content Security - Web Security Appliance

http://www.cisco.com/en/US/products/ps11169/serv_group_home.html

https://supportforums.cisco.com/community/netpro/security/web

https://supportforums.cisco.com/community/feeds?community=2091

2 REPLIES
Cisco Employee

Update to 7.7 or 8.0 doesn't show up in available upgrades

Hello,

7.7.0 and 8.0.0 are both FCS releases and have not been provisioned for all customers. If you would like to upgrade your appliances to either of these versions you will need to open a support case with TAC to get them provisioned. When you open the case please make sure you provide the serial numbers for all your appliances you wish to upgrade to speed up the process.

Best Regards,

Michael Hautekeete

Customer Support Engineer

Cisco Content Security - Web Security Appliance

http://www.cisco.com/en/US/products/ps11169/serv_group_home.html

https://supportforums.cisco.com/community/netpro/security/web

https://supportforums.cisco.com/community/feeds?community=2091

Community Member

Update to 7.7 or 8.0 doesn't show up in available upgrades

Thanks a lot for this fast answer. I opened a TAC case and now the updates are available.

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