11-14-2011 03:37 PM
end-user noticed there are some failure on the accept usage control and web reputation filter update. it show update /download failure on nov 11 and nov 14. I do check the update log it shows Mon Nov 14 14:45:11 2011 Info: Starting scheduled update Mon Nov 14 14:45:12 2011 Info: Scheduled next update to occur at Mon Nov 14 14:50:12 2011 Mon Nov 14 14:45:59 2011 Info: wbrs released download lock Mon Nov 14 14:45:59 2011 Warning: wbrs update failed but the new update shows "not available" . is this a eror or it is normal ?
IF there is not new release for update, if I click update, will it report a update failure? or what else I can check?
i checked the update log.
Mon Nov 14 14:45:11 2011 Info: Starting scheduled update Mon Nov 14 14:45:12 2011 Info: Scheduled next update to occur at Mon Nov 14 14:50:12 2011 Mon Nov 14 14:45:59 2011 Info: wbrs released download lock Mon Nov 14 14:45:59 2011 Warning: wbrs update failed Mon Nov 14 14:50:12 2011 Info: Starting scheduled update Mon Nov 14 14:50:18 2011 Info: Acquired server manifest, starting update 4966 Mon Nov 14 14:50:18 2011 Info: Server manifest specified an update for merlin Mon Nov 14 14:50:18 2011 Info: merlin was signalled to start a new update Mon Nov 14 14:50:18 2011 Info: merlin processing files from the server manifest Mon Nov 14 14:50:18 2011 Info: merlin started downloading files Mon Nov 14 14:50:18 2011 Info: merlin beginning download of remote file "http://updates.ironport.com/merlin/masters-2.1/1453" Mon Nov 14 14:50:18 2011 Info: merlin waiting on download lock Mon Nov 14 14:50:18 2011 Info: merlin acquired download lock Mon Nov 14 14:50:18 2011 Info: Scheduled next update to occur at Mon Nov 14 14:55:18 2011 Mon Nov 14 14:50:27 2011 Info: merlin released download lock Mon Nov 14 14:50:27 2011 Info: merlin successfully downloaded file "http://updates.ironport.com/merlin/masters-2.1/1453" Mon Nov 14 14:50:27 2011 Info: merlin started applying files Mon Nov 14 14:50:27 2011 Info: merlin applying file "merlin/masters-2.1/1453" Mon Nov 14 14:50:27 2011 Info: merlin restarting merlin Mon Nov 14 14:50:27 2011 Info: merlin verifying applied files Mon Nov 14 14:50:27 2011 Info: merlin updating the client manifest Mon Nov 14 14:50:27 2011 Info: merlin update completed Mon Nov 14 14:50:27 2011 Info: merlin waiting for new updates Mon Nov 14 14:50:59 2011 Info: wbrs started downloading files Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321069006.inc" Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock Mon Nov 14 14:50:59 2011 Info: wbrs released download lock Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321069006.inc" Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321069341.inc" Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock Mon Nov 14 14:50:59 2011 Info: wbrs released download lock Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321069341.inc" Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321070032.inc" Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock Mon Nov 14 14:50:59 2011 Info: wbrs released download lock Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321070032.inc" Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321070355.inc" Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:00 2011 Info: wbrs released download lock Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321070355.inc" Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071157.inc" Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:00 2011 Info: wbrs released download lock Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071157.inc" Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071469.inc" Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:00 2011 Info: wbrs released download lock Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071469.inc" Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071901.inc" Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:00 2011 Info: wbrs released download lock Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071901.inc" Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321072452.inc" Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:00 2011 Info: wbrs released download lock Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321072452.inc" Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321072766.inc" Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:00 2011 Info: wbrs released download lock Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321072766.inc" Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321073089.inc" Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:00 2011 Info: wbrs released download lock Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321073089.inc" Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321073407.inc" Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:01 2011 Info: wbrs released download lock Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321073407.inc" Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321074165.inc" Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:01 2011 Info: wbrs released download lock Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321074165.inc" Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075094.inc" Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:01 2011 Info: wbrs released download lock Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075094.inc" Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075449.inc" Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock Mon Nov 14 14:51:01 2011 Info: wbrs released download lock Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075449.inc" Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075769.inc" Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
11-23-2011 08:07 AM
I think this happens occasionally, its not a big deal.
Your box tried again, and eventually got update 5 min later.
You may want to extend the time on this a bit to help performance... every 5 min does add some load.
Support had me set mine at 8 hours...
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