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wsa S160 accept usage control and web reputation filter update failure??

end-user noticed there are some failure on the accept usage control and web reputation filter update. it show update /download failure on nov 11 and nov 14. I do check the update log it shows Mon Nov 14 14:45:11 2011 Info: Starting scheduled update Mon Nov 14 14:45:12 2011 Info: Scheduled next update to occur at Mon Nov 14 14:50:12 2011 Mon Nov 14 14:45:59 2011 Info: wbrs released download lock Mon Nov 14 14:45:59 2011 Warning: wbrs update failed but the new update shows "not available" . is this a eror or it is normal ?

IF there is not new release for update, if I click update, will it report a update failure? or what else I can check?

i checked the update log.

Mon Nov 14 14:45:11 2011 Info: Starting scheduled update
Mon Nov 14 14:45:12 2011 Info: Scheduled next update to occur at Mon Nov 14 14:50:12 2011
Mon Nov 14 14:45:59 2011 Info: wbrs released download lock
Mon Nov 14 14:45:59 2011 Warning: wbrs update failed
Mon Nov 14 14:50:12 2011 Info: Starting scheduled update
Mon Nov 14 14:50:18 2011 Info: Acquired server manifest, starting update 4966
Mon Nov 14 14:50:18 2011 Info: Server manifest specified an update for merlin
Mon Nov 14 14:50:18 2011 Info: merlin was signalled to start a new update
Mon Nov 14 14:50:18 2011 Info: merlin processing files from the server manifest
Mon Nov 14 14:50:18 2011 Info: merlin started downloading files
Mon Nov 14 14:50:18 2011 Info: merlin beginning download of remote file "http://updates.ironport.com/merlin/masters-2.1/1453"
Mon Nov 14 14:50:18 2011 Info: merlin waiting on download lock
Mon Nov 14 14:50:18 2011 Info: merlin acquired download lock
Mon Nov 14 14:50:18 2011 Info: Scheduled next update to occur at Mon Nov 14 14:55:18 2011
Mon Nov 14 14:50:27 2011 Info: merlin released download lock
Mon Nov 14 14:50:27 2011 Info: merlin successfully downloaded file "http://updates.ironport.com/merlin/masters-2.1/1453"
Mon Nov 14 14:50:27 2011 Info: merlin started applying files
Mon Nov 14 14:50:27 2011 Info: merlin applying file "merlin/masters-2.1/1453"
Mon Nov 14 14:50:27 2011 Info: merlin restarting merlin
Mon Nov 14 14:50:27 2011 Info: merlin verifying applied files
Mon Nov 14 14:50:27 2011 Info: merlin updating the client manifest
Mon Nov 14 14:50:27 2011 Info: merlin update completed
Mon Nov 14 14:50:27 2011 Info: merlin waiting for new updates
Mon Nov 14 14:50:59 2011 Info: wbrs started downloading files
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321069006.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:50:59 2011 Info: wbrs released download lock
Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321069006.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321069341.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:50:59 2011 Info: wbrs released download lock
Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321069341.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321070032.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:50:59 2011 Info: wbrs released download lock
Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321070032.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321070355.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321070355.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071157.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071157.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071469.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071469.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071901.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071901.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321072452.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321072452.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321072766.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321072766.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321073089.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321073089.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321073407.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321073407.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321074165.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321074165.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075094.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075094.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075449.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075449.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075769.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
1 REPLY

wsa S160 accept usage control and web reputation filter update f

I think this happens occasionally, its not a big deal.

Your box tried again, and eventually got update 5 min later.

You may want to extend the time on this a bit to help performance... every 5 min does add some load.

Support had me set mine at 8 hours...

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