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Youtube upload issue

Hello folks, we are currently having an issue where uploads to YouTube are recently failing. Logs errors below. I have tried every exception method I know to get past but still a problem. Has anyone recently encountered this? Is a non existant page really killing an upload? Thank you for any ideas you have. jc

1327945268.803 423 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id

"KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",231.74,0,-,"-","-"> - "30/Jan/2012:11:41:08 -0600"

1327945271.761 362 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id

"KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",270.78,0,-,"-","-"> - "30/Jan/2012:11:41:11 -0600"

1327945274.748 352 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id

"KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",278.48,0,-,"-","-"> - "30/Jan/2012:11:41:14 -0600"

1327945277.702 294 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id

"KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",333.41,0,-,"-","-"> - "30/Jan/2012:11:41:17 -0600"

1327945281.002 585 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id

"KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",167.56,0,-,"-","-"> - "30/Jan/2012:11:41:21 -0600"

1327945283.833 406 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id

"KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",241.44,0,-,"-","-"> - "30/Jan/2012:11:41:23 -0600"

1327945286.709 272 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id

"KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",360.38,0,-,"-","-"> - "30/Jan/2012:11:41:26 -0600"

1327945289.812 341 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",287.46,0,-,"-","-"> - "30/Jan/2012:11:41:29 -0600"

1327945268.803 423 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",231.74,0,-,"-","-"> - "30/Jan/2012:11:41:08 -0600"

1327945271.761 362 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",270.78,0,-,"-","-"> - "30/Jan/2012:11:41:11 -0600"

1327945274.748 352 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",278.48,0,-,"-","-"> - "30/Jan/2012:11:41:14 -0600"

1327945277.702 294 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",333.41,0,-,"-","-"> - "30/Jan/2012:11:41:17 -0600"

1327945281.002 585 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",167.56,0,-,"-","-"> - "30/Jan/2012:11:41:21 -0600"

1327945283.833 406 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",241.44,0,-,"-","-"> - "30/Jan/2012:11:41:23 -0600"

1327945286.709 272 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",360.38,0,-,"-","-"> - "30/Jan/2012:11:41:26 -0600"

1327945289.812 341 10.180.6.125 TCP_MISS/404 12253 GET

http://www.youtube.com/api/upload_feedback?id=AEnB2UoLTTjoyKryJ6V1JGh_uuv1IJVXY2Ao7q_7npdpmljwcsDfjbQ59e_aJ5ZxjlppPE8ZIrFMC1gDF_8sD55noFmyQty1eg&type=video_id "KUHA\jcunning@KUHArealm" DIRECT/www.youtube.com text/html ALLOW_CUSTOMCAT_11-ADgroupMonitorOnly-DefaultGroup-DefaultGroup-NONE-NONE-DefaultGroup <C_Man0,-,"-","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,-,-,"-","-","-","-","-","-",287.46,0,-,"-","-"> - "30/Jan/2012:11:41:29 -0600"

9 REPLIES
Cisco Employee

Youtube upload issue

Hi John,

I would reproduce this issue with youtube while running a packet capture on the WSA. See instructions below.

You will need to log into the GUI ->Support and  Help -> Packet Capture -> Edit Settings -> Select the radial  button No Filter.

Once you have the capture you will then you will want to use the filter in wireshark :

http.response.code == 404

Once you  have applied the filter in wireshark right mouse click any of the 404  messages to follow the stream to determine who is sending it. Pay close  attention to your MAC address in your packet capture as the WSA will  present itself as the destination URL to the client PC. What your  looking for is who sends the 404 to who in order to understand where it  is originating. Once you have this information if you would like you may  report it with in this thread.

Also if you do not fell comfortable with doing this please open up a support ticket.

If you have any questions or concerns please feel free to email or call me.  Kind regards,

Erik Kaiser 650.243.6430 Hours 8:00 am - 5:00 pm PST Customer Support Engineer Cisco IronPort Customer Support Support Portal: http://www.cisco.com/web/ironport/index.html Toll-Free Customer Support United States: 1-877-641-IRON (4766) International: http://www.cisco.com/web/ironport/contacts.html

Sincerely, Erik Kaiser WSA CSE WSA Cisco Forums Moderator
Community Member

Youtube upload issue

We are also having the same identical issue with the S160.

Cisco Employee

Youtube upload issue

Hi Pat,

If you would provide a simultaneous packet capture from the client pc and WSA that would help us determine what the issue is.  In order to obtain a simultaneous packet capture from the WSA & PC you will need to log into the GUI ->Support and Help -> Packet Capture -> Edit Settings -> Select the radial button No Filter.

Once you have this reply back and I will walk you through determining how to determin what is causing the issue.

Erik

Sincerely, Erik Kaiser WSA CSE WSA Cisco Forums Moderator
Community Member

Youtube upload issue

Interesting posting. Is there a guide to how to read the debug output? We have problems uploading a document to a site and this is the debug;

1329300962.056 268 172.17.21.198 TCP_MISS_SSL/200 2746 GET

https://invoice.sfso.no:443/Invoice/Admin/AdminUploadWarrant_Root.asp

- DIRECT/159.216.119.21 text/html DEFAULT_CASE_11-DSBaccess-DSBHK-NONE-NONE-NONE-NONE -

1329300962.365 295 172.17.21.198 TCP_MISS_SSL/200 1384 GET

https://invoice.sfso.no:443/Invoice/Admin/AdminUploadWarrant_Menu.asp?Type=Edit

- DIRECT/159.216.119.21 text/html DEFAULT_CASE_11-DSBaccess-DSBHK-NONE-NONE-NONE-NONE -

1329301010.191 550 172.17.21.198 NONE_SSL/504 1761 POST

https://invoice.sfso.no:443/Invoice/Admin/AdminUploadWarrant_progress_upload.asp - DIRECT/159.216.119.21 - OTHER-NONE-DSBHK-NONE-DefaultGroup-NONE-NONE

1329300962.056 268 172.17.21.198 TCP_MISS_SSL/200 2746 GET

https://invoice.sfso.no:443/Invoice/Admin/AdminUploadWarrant_Root.asp - DIRECT/159.216.119.21 text/html DEFAULT_CASE_11-DSBaccess-DSBHK-NONE-NONE-NONE-NONE -

1329300962.365 295 172.17.21.198 TCP_MISS_SSL/200 1384 GET

https://invoice.sfso.no:443/Invoice/Admin/AdminUploadWarrant_Menu.asp?Type=Edit - DIRECT/159.216.119.21 text/html DEFAULT_CASE_11-DSBaccess-DSBHK-NONE-NONE-NONE-NONE -

1329301010.191 550 172.17.21.198 NONE_SSL/504 1761 POST

https://invoice.sfso.no:443/Invoice/Admin/AdminUploadWarrant_progress_upload.asp - DIRECT/159.216.119.21 - OTHER-NONE-DSBHK-NONE-DefaultGroup-NONE-NONE

Are there any documents explaining how to interpret this output? The suggestion from Erik Kaiser is interesting and I will try that, but I would also like to be able to understand the debug output a little better.

Cisco Employee

Youtube upload issue

Yes there is. Log into the GUI of the WSA -> Support and Help -> Online Help -> Click on the search tab -> enter  access logs. On the left an index should be displayed and it should be page 72. This will actually provide an example as well as a chart explaining each filed in detail. The fields that you want to look at in order to understand what is happening to the traffic are :

NONE_SSL/504 1761 POST

NONE_SSL is known as an HTTPS transaction result code this is very important. It can list many different codes.

/504 is the HTTP code. A 504 is a gateway timeout. This is only taking place when you try to POST or upload a file.

A packet capture is necessary in order to determine if it trully is a gateway timeout or if somehting else on the network is tearing down the communication such as the L4 traffic monitor or an ASA IPS.

Sincerely, Erik Kaiser WSA CSE WSA Cisco Forums Moderator
Community Member

Re: Youtube upload issue

This is a access log template I got in training. It is dated version-wise but much is still correct and it gives you a good feel for the record layout. Eriks reference is way more complete in details.

Community Member

Youtube upload issue

Erik, I opened a support case before I posted here and have been working with the engineer. We essentially did as you asked and they are evaluating the results. Case # 620491639

Community Member

So.......what happened? Did

So.......what happened? Did you get it resolved??

Isn't it great when you have the same problem and when you find one of these the ending results are never posted?!

Community Member

Had to dig this up. Best I

Had to dig this up. Best I can remember I did option 1. I have since changed my surrogate type back to session cookie and the problem did not reappear.
 
 
From: Alton Louie Via the Cisco Ironport Customer Support Ticketing System <support@ironport.com>
To:
Cc:
Subject: 620491639 IronPort S360 Support Request for ironport.kumed.com [youtube upload auth 401 e
Sent: 21-FEB-2012 01:36:48 John,

Thank you for providing the packet capture from the IronPort. Here is an update of my findings.
I was able to reproduce this in lab and it looks like google / youtube has been making changes. There are two workarounds to get around this issue.

1) Switch your surrogate type to IP address

OR

2) create a custom URL to bypass authentication for upload.youtube.com.

Please let me know if you have any additional questions.

Regards

-AL
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