04-25-2012 07:47 AM
Hi,
We deployed a WAAS 694 lately and have the following issue.
The version used is : 4.4.5
This appliance has 2 PSU working just fine (we tested it), but we have the following alarm (show alarm detail) :
Critical Alarms:
----------------
None
Major Alarms:
-------------
Alarm ID Module/Submodule Instance
--------------- -------------------- ---------------
1 psu_ac_status sysmon/psu1_vinok no power
Apr 17 15:19:48.096 UTC, Equipment Alarm, #000001, 1000:445040
Power Supply Unit (PSU1) reports AC lost
Minor Alarms:
-------------
None
The "show hardware | inc Power" command has the folling output :
System restart reason: Power-on.
Primary Power Supply Unit (Installed; No power)
Redundant Power Supply Unit (Installed; Powered)
We have already done a "shutdown poweroff" and a "clear bmc event-log" + reload, but without any success ...
It seems to be a known bug referenced as CSCtq33146 and which should be fixed in a previous release (4.43) !
Any idea how to fix this issue ?
Has someone got the same bug ?
Thanks for your help.
Ismaël
05-10-2012 04:04 PM
Hi Ismael,
Can you try to perform the following to clear the alarm?
Clear SEL logs using "clear bmc event-log" and reboot the device.
See if that helps to clear the alarm. This bug is caused by errors in BMC logs which raise such alarm.
Regards
Rubens
05-10-2012 11:45 PM
Hi Rubens,
I already tried that, but the alarm is still there ...
Any other idea ?
Thanks anyway.
Regards.
Ismaël
05-11-2012 12:12 PM
Hi Ismael,
In this circunstancies it is better that you open a TAC case. They will be able to get a sysreport from your WAAS device and look at the BMC logs to suggest a possible fix.
Best regards
Rubens
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: