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Can't access CD-ROM

Hi there,

An upgrade of my WAAS led to a corrupt install and I created a rescue CD but the CD won't boot.  I've tried creating multiple CDs and multiple software versions with no success.  I opened a TAC and they RMA'd the system, but I'm getting the same error on the new hardware as well!  I have a WAE512.

I never get the rescue options and the WAAS loads as it normally would.  I see lights on the CD drive and hear it spinning.  When I try to install from CD in CLI (copy cdrom install WORD WORD) I get this error:

cdrom_to_install: mount(cdrom): No medium found

Can't access CD-ROM.

Any suggestions? There's no way a brand new device is having the same CD rom issues as my previous device or that 5 rescue CD's could be bad.  And yes, I am burning the ISO image correctly and not just putting the ISO file on the CD.

Thank you