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CIFS accelerator keepalive failure.


This alarm comes and goes on one of our WAAS devices. It just started happening. I'm running version 4.4.1. Model is WAE-674.

The # of active CIFS connections are only 46.

What does it mean and what can I check when it shows up?

RAID Physical disk information:

  disk00: Online               3SJ2Y12X         286102 MB

  disk01: Online               3SJ07MPF         286102 MB

  disk02: Online               3SJ07LF5         286102 MB

RAID Logical drive information:

   raid-disk:   RAID-5 Okay     571990 MB

               Enabled (read-cache) Enabled (write-back)

Mounted file systems:

MOUNT POINT      TYPE       DEVICE                SIZE     INUSE      FREE USE%

/swstore         internal   /dev/sda2            991MB     477MB     514MB  48%

/state           internal   /dev/sda3           7935MB     200MB    7735MB   2%

/local/local1    SYSFS      /dev/sda6          22318MB     925MB   21393MB   4%

/sw              internal   /dev/sda1            991MB     710MB     281MB  71%

.../local1/spool PRINTSPOOL /dev/data1/spool     991MB      32MB     959MB   3%

/obj1            CONTENT    /dev/data1/obj    121015MB   94743MB   26272MB  78%

/dre1            CONTENT    /dev/data1/dre    317418MB  311728MB    5690MB  98%

/ackq1           internal   /dev/data1/ackq     1189MB       0MB    1189MB   0%

/plz1            internal   /dev/data1/plz      3570MB     201MB    3369MB   5%

Disk encryption feature is disabled.

Disk object cache extend is disabled.

Everyone's tags (3)
Cisco Employee

CIFS accelerator keepalive failure.

Hi John,

That kind of alarm indicates an issue with the CIFS AO process. To investigate this further, you should check the syslog and cifs ao errorlog files. There should be some indication of the failure there.

If you need help with this analysis, please, open a service request with TAC and we'll gladly assist you. If you do, please, collect a sysreport from the WAE (generated with the "WAE# copy sysreport disk " command), that will already contain all the files required to troubleshoot the issue.