CM's GUI stops working

[TCAM]

Need some helps, please.

My CM is up and running for months, I have no problem to access CM via GUI but the GUI has stopped working today. 

Checked that I can PING and SSH to CM with no problem.

Also checked that CMS is enabled, Services cms_httpd is running and show service port indicates that port 8443 is running.  What else should I check?Have anyone seen and experienced this before?  How to relosve this?  I only have one CM in the network,(working on adding standby CM), anyhow, if I need to reload the CM in order to recover it, what are the impacts?

Thanks

Joe

[Daniel Arrondo Ostiz]

Hi Joe,

To troubleshoot this, you will have to look at the CMS errorlogs. These logs are quite hard to read so it's probably best to open a TAC service request.

As for the reload, reloading the CM should not cause any impact to the rest of the devices.

Regards

Daniel

[TCAM]

Thanks Daniel.  Where can we find the CMS errorlogs?  in what direcotry?

Regards,

Joe

[Daniel Arrondo Ostiz · Accepted solution]

Hi Joe,

All the errorlogs for the different processes are in the "errorlog" directory. The CMS ones are named "cms_log.x"

Regards

Daniel

[TCAM]

Thank you very much Daniel!!!