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New Member

error in WAE

Hi,


The WAAS lock, had no access via telnet and console.
As the WAAS solution is reset
any ideas

Regards,

Gregorio

Cisco Wide Area Application Services Software (WAAS)
Copyright (c) 1999-2009 by Cisco Systems, Inc.
Cisco Wide Area Application Services Software Release 4.1.3 (build b55 Apr 18 2009)
Version: oe674-4.1.3.55

Compiled 00:13:45 Apr 18 2009 by cnbuild


CPU 0 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1995MHz.
CPU 1 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1995MHz.
CPU 2 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1995MHz.
CPU 3 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1995MHz.
Total 4 CPUs.
4096 Mbytes of Physical memory.
128 MBytes of flash memory
1 CD ROM drive (Vendor MATSHITA Model UJDA780 DVD/CDRW)
2 GigabitEthernet interfaces
2 InlineGroup interfaces.
1 Console interface

Manufactured As: WAE-674-K9  [7979P5A]

Log


2010 May 23 21:21:17 WAE-Renca1 httpmuxd: %WAAS-HTTPAO-4-131001: (641149) worker pool isn't healthy
2010 May 31 17:10:28 (none) populate_ds: %WAAS-CLI-5-170050: Cisco WAAS software starts booting
2010 May 31 17:10:28 (none) create_etc_hosts.sh: %WAAS-CLI-5-170051: HOSTPLUSDOMAIN: NO-HOSTNAME
2010 May 31 17:10:28 (none) ver_hostname: %WAAS-CLI-5-170053: Recreated etc_hosts (1, 0)
2010 May 31 17:10:29 NO-HOSTNAME Nodemgr: %WAAS-NODEMGR-5-330082: [CLI_VER_NTP] requests stop service ntpd.
2010 May 31 17:10:29 NO-HOSTNAME ftp_export: %WAAS-UNKNOWN-2-899999: sysdb_item_get failed for /cfg/gl/wmt/trans_log/export/enable: 4
2010 May 31 17:10:29 NO-HOSTNAME ftp_export: %WAAS-UNKNOWN-2-899999: exiting at ftp_export.c:1012
2010 May 31 17:10:32 NO-HOSTNAME Nodemgr: %WAAS-NODEMGR-5-330080: [Nodemgr_Admin] requests start service videoao
2010 May 31 17:10:32 NO-HOSTNAME ver_ao_common: %WAAS-CLI-5-170053: sucessful nodemgr start videoao request
2010 May 31 17:10:33 NO-HOSTNAME Nodemgr: %WAAS-NODEMGR-5-330080: [Nodemgr_Admin] requests start service httpao
2010 May 31 17:10:33 NO-HOSTNAME ver_ao_common: %WAAS-CLI-5-170053: sucessful nodemgr start httpao request
2010 May 31 17:10:34 NO-HOSTNAME Nodemgr: %WAAS-NODEMGR-5-330080: [Nodemgr_Admin] requests start service cifsao
2010 May 31 17:10:34 NO-HOSTNAME ver_ao_common: %WAAS-CLI-5-170053: sucessful nodemgr start cifsao request
2010 May 31 17:10:35 NO-HOSTNAME Nodemgr: %WAAS-NODEMGR-5-330080: [Nodemgr_Admin] requests start service mapiao

8 REPLIES
Cisco Employee

Re: error in WAE

Can you provide a full system report from this device?

Thanks,

Zach

New Member

Re: error in WAE

hi,

 

attached sysreport

 

regards,

 

Gregorio.

 

El mensaje fue editado por: Gregorio Ignacio Farias Pinto

New Member

Re: error in WAE

second file

Cisco Employee

Re: error in WAE

Hi Gregorio,

Looking through the sysreport it appears that there is an issue with resource starvarion (perhaps memory) on the WAE.  We can do a couple of things here:

1.  Upgrade to latest 4.1(7) release and see if the problem reoccurs.  This will ensure that we are running with all of the latest bug fixes.  The downside is that if the problem doesn't reoccur, we may not be able to come to a 100% root cause.


-- or --

2.  We can try to debug the issue on the current 4.1(3) version.  This will require some assistance from you to run some scripts, wait for the issue to occur again, then collect and provide some information to us for analysis.  The downside is that you are pretty much guaranteed to have additional service outages.  The upside is that we are more likely to get to a definitive root cause.

I'll leave the choice up to you.  Let me know how you would like to proceed.

Regards,

Zach

New Member

error in WAE

Hi Zach,

I am seeing something similar to this in a solution that we have deployed. Its a very busy office with 2 x 7341 devices. Unfortunately we are running WCCP from 7204 routers and using hash as assignment mechanism:

KM-UKLEE-WAE-0G02 java: %WAAS-CIFSAO-4-131001: (169653) worker pool isn't healthy

What does this refer to ?? Does it required TAC assistance do you think ??

Thanks,

Paul

Cisco Employee

Re: error in WAE

Hi Paul,

What is the WAAS version they are running?

Zach

--

Zach Seils, CCIE #7861

Application Delivery Business Unit (ADBU)

Tel: 212-714-4101 | Mobile: 512-751-2916

Cisco Systems, Inc.

New Member

Re: error in WAE

Hi Zach,

We are running 4.1.5f - - - We are looking to upgrade in the near future……

Rgds,

Paul

Paul Wilcock | 21C Customer Edge Platform Team - Ethernet Technologies | BT Design & Innovate | Tel:+44 (0)1277 326664 | E: paul.wilcock@bt.com | www.bt.com<>

Cisco Employee

Re: error in WAE

I would suggest we engage TAC to further troubleshoot this issue.

Regards,

Zach

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