Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

nodemgr: The cifsao service has been disabled;cifs accelerator keepalive failure

after upgrade to WAAS 4.1.5f

The cifs accelerator keeps going into shutdown after a few minutes. with the following critical  message in system message log : %WAAS-CIFSAO-2-131219: (289078) An internal error occurred while stopping Edge File Engine, component CIFS.

If check of accelerator operational state it says shutdown and Policy Engine Config Item have value Timed out.

1 REPLY
Cisco Employee

Re: nodemgr: The cifsao service has been disabled;cifs accelerat

As we found in our case this turned out to be caused by the bug CSCtd70016

This is a pretty rare issue, which requires investigation of the CIFS error logs to diagnose. In detail you fill find a "SleepyCat ERROR" in those logs, indicating an unclear database shutdown caused this problem.

719
Views
0
Helpful
1
Replies
CreatePlease login to create content