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Community Member

Router not recognizing new WAE

Hi All,

I  just swapped in a new WAAS appliance (WAVE-694-K-9) in place as part of  an upgrade to swap out an older appliance.  I performed a replacement  procedure as outlined in a Cisco doc.  The replacement and registering  the new appliance to the Central Manager seemed to go as planned as the  new appliance has successfully registered and assumed the identity of  the old device.  The new device is also showing 'online' in Central  Manager.  I also made sure that the "ip wccp redirect 61/62" commands  are back on the router interfaces where I want the redirect to happen.  I  am concerned that redirection is not happening and I can't figure out  why.  When I do the command, "show ip wccp" command on the router I am  not seeing the packet count incrementing on the router and other  commands run on the waas is not showing any sessions.

ran the following troubleshooting command and the output concerns me: Services Enabled on this WAE - NONE- 

Is this normal?  If not, how do I resolve?

cdrwaas01#show wccp status

WCCP Interception :

Configured State :  Enabled

Services Enabled on this WAE:

        -NONE-

I do have this command configured in WAE.  See below command copied from WAE (ip address removed for privacy):

wccp router-list 1 <ip address>

wccp tcp-promiscuous service-pair 61 62

router-list-num 1

exit

Please  see further output from the router below.  Another concerning  indication is that the Service Identifier is showing '0' clients  (meaning it recognize the WAE).  Connectivity has been verified.  WAE  and router can ping each other.

cdrrtr01#show ip wccp             

Global WCCP information:

    Router information:

        Router Identifier:                   <ip address omitted>

        Protocol Version:                    2.0

    Service Identifier: 61

        Number of Service Group Clients:     0

        Number of Service Group Routers:     0

        Total Packets s/w Redirected:        2617588181

          Process:                           50164

          CEF:                               2617538017

        Service mode:                        Open

        Service Access-list:                 -none-

        Total Packets Dropped Closed:        0

        Redirect Access-list:                wccp-bypass-inside

        Total Packets Denied Redirect:       5652247

        Total Packets Unassigned:            77807

        Group Access-list:                   -none-

        Total Messages Denied to Group:      0

        Total Authentication failures:       0

        Total Bypassed Packets Received:     2

    Service Identifier: 62

        Number of Service Group Clients:     0

        Number of Service Group Routers:     0

        Total Packets s/w Redirected:        4222284950

          Process:                           6049274

          CEF:                               4216235676

        Service mode:                        Open

        Service Access-list:                 -none-

        Total Packets Dropped Closed:        0

        Redirect Access-list:                wccp-bypass-outside

        Total Packets Denied Redirect:       6031946

        Total Packets Unassigned:            4069

        Group Access-list:                   -none-

        Total Messages Denied to Group:      0

        Total Authentication failures:       0

cdrrtr01#show ip wccp 61 detail

        No information is available for the service.



Can someone advise what to check to get redirection to start happening on the new waas device?

Adil

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Accepted Solutions
Cisco Employee

Router not recognizing new WAE

Hi Adil,

Hi Adil,

Have a look at this discussion and last reply:

https://supportforums.cisco.com/thread/2257542?tstart=0

It  seems you need to use "enable" under config-wccp-service to activate  the WCCP service on WAE which seems to be not active. Please try and let  me know.

Regards,

Kanwal

2 REPLIES
Cisco Employee

Router not recognizing new WAE

Hi Adil,

Hi Adil,

Have a look at this discussion and last reply:

https://supportforums.cisco.com/thread/2257542?tstart=0

It  seems you need to use "enable" under config-wccp-service to activate  the WCCP service on WAE which seems to be not active. Please try and let  me know.

Regards,

Kanwal

Community Member

Router not recognizing new WAE

Yes, you are correct except the syntax is different.  That maybe due to the fact I am running an updated code 5.1.1.16.  Below is the syntax:  Previous config didn't have the 'enable' command below the 'router-list-num 8'.

        wccp router-list 8

        wccp tcp-promiscuous service-pair 61 62

        router-list-num 8

        enable

        exit

Thank you for your help!

Adil

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