I would start by checking to see how WAAS is handling the connection. You can do this with the sh stat conn command. If the connection is being handled as pass-through, the ConnType will say why. If the connection is being optimized, we can see which type of optimization is being applied based on the legend in the output.
Can you reproduce the issue with the Excel file? Was it just a single user and this one file? Could the user open other files?
I checked the conections, with the show stat conn command, there was only one connection between the testing user's IP address & the IP address of the server. This was being optimised, but user could not open the file (large excel spreadsheet).
We also use WAAS mobile for remote users, but when they are at the remote site, WAAS mobile is normally disabled.
When i temporarily enabled WAAS mobile for this user, they could open the file in around 5 seconds.
Is there a way of confirming the actual flow, without using a sniffer?
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