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Community Member

WAE Device recovery Error

Good day,

A WAE device shows off line in the CM, however, it is accessable. When trying to recover the unit with "cms recover identity default" after de-activating the device and marking it as recoverable, it fails with the following output:

-admin-shell: spawnp: verify binary file: /sw/merlot/bin/spen: No such file or directory

Error spawning user process '/sw/merlot/bin/spen': No such file or directory

Anyone seen this? Any recommendations?

Thanks in advance.

Paul

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: WAE Device recovery Error

Paul,

I would say it looks like a corrupt software install, I would do a rescue DC installation which wipes clean the disk and re-installs all the code. You can download the rescue CD image (.iso) from cisco.com, burn it to CD and pop it in and reboot. Follow the instructions here:

https://www.cisco.com/en/US/docs/app_ntwk_services/waas/waas/v413/configuration/guide/maint.html#wp1105207

That should give you a fresh installation. I recommend doing 2, 3, 5, 7, and 8 to get a completely fresh install. Step 7 and 8 usually take a while to complete.

Hope that helps,

Dan

4 REPLIES
Cisco Employee

Re: WAE Device recovery Error

Paul,

Do "show disk detail", do you have all the HDs online and are the partitions all showing up?

Dan

Community Member

Re: WAE Device recovery Error

Hi Dan,

Thanks for the response. Did the "show disk details" . Also did "show alarms major" and none are present. Below is output:

Show disks detail

RAID Physical disk information:

disk00: Online BJ5044YH 286102 MB

disk01: Online BJ5044JT 286102 MB

disk02: Online BJ5044TM 286102 MB

RAID Logical drive information:

Drive 1: RAID-5 Okay

Enabled (read-cache) Enabled (write-back)

Mounted file systems:

MOUNT POINT TYPE DEVICE SIZE INUSE FREE USE%

/sw internal /dev/sda1 991MB 16MB 975MB 1%

/swstore internal /dev/sda2 991MB 16MB 975MB 1%

/state internal /dev/sda3 7935MB 131MB 7804MB 1%

/local/local1 SYSFS /dev/sda6 22318MB 141MB 22177MB 0%

.../local1/spool PRINTSPOOL /dev/data1/spool 991MB 32MB 959MB 3%

/obj1 CONTENT /dev/data1/obj 121015MB 128MB 120887MB 0%

/dre1 CONTENT /dev/data1/dre 119031MB 128MB 118903MB 0%

/ackq1 internal /dev/data1/ackq 1189MB 32MB 1157MB 2%

/plz1 internal /dev/data1/plz 2379MB 65MB 2314MB 2%

Show alarms major

Major Alarms:

-------------

None

Any idea's?

Thanks

Paul

Cisco Employee

Re: WAE Device recovery Error

Paul,

I would say it looks like a corrupt software install, I would do a rescue DC installation which wipes clean the disk and re-installs all the code. You can download the rescue CD image (.iso) from cisco.com, burn it to CD and pop it in and reboot. Follow the instructions here:

https://www.cisco.com/en/US/docs/app_ntwk_services/waas/waas/v413/configuration/guide/maint.html#wp1105207

That should give you a fresh installation. I recommend doing 2, 3, 5, 7, and 8 to get a completely fresh install. Step 7 and 8 usually take a while to complete.

Hope that helps,

Dan

Community Member

Re: WAE Device recovery Error

Dan,

Thanks for the reply.

This is what I was going to do as this was what I suspected as well.

Just wanted to check all possibilities first, sanity check :).

Thanks again for your response.

Paul

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