Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

7920 - forgotten password?

Hello,

I have a user who has a 7920 and when they came in Monday morning the phone was asking for a password, and the user did not set a password. (prankster?malfunction? - I don't know.)

How do I reset the phone to get it back into service? It's not registering in Call Manager and cycling power brings it back up to the "Enter Phone Password" prompt.

I have the USB cable and config software, but I cannot get into the interface to enable the USB port of the phone.

Any help would be appreciated.

Thanks,

Paul

2 REPLIES
Anonymous
N/A

Re: 7920 - forgotten password?

Try entering the code *7#9#2#0#* on the 7920 wireless phone. This will reset the password and set the phone back to factory defaults.

Cisco Employee

Re: 7920 - forgotten password?

I would try the default phone lock password of 12345 before resetting back to factory defaults.

Thanks,

Scott

188
Views
0
Helpful
2
Replies