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7920 will not associate w/ any AP

What would be a good place to look when a 7920 will not associate with any AP? I have the 7920 cfg'd with right SSID/ id/pswd and in call mangler and the router has the dhcp pools correctly cfg' d with option 150 cmd.

Thanks.

2 REPLIES
Cisco Employee

Re: 7920 will not associate w/ any AP

Are you getting a wlan link? Should see the radio signal show the bars if so. If not, then need to check ssid, authentication type, encryption. Sounds like you are using 802.1x or WPA-PSK since you said a password is being used. If using 802.1x, there is a submenu called EAP Mode, where default is Auto (will try EAP-FAST first), EAP-FAST or LEAP. For PSK, we support hexadecimal and ASCII.

But I would suggest you start with open authentication and no encryption.

See the 7920 Admin Guide for more ino.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7921g/6_0/english/administration/guide/7921pcfg.html

If you like, post your configuration here and can then tell you how to configure the 7920 phone.

Re: 7920 will not associate w/ any AP

Attempt to connect with the simplest form of authentication. If you can not get a wlan link then look to adequate signal coverage or RF interference.

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