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7920 will not associate w/ any AP

What would be a good place to look when a 7920 will not associate with any AP? I have the 7920 cfg'd with right SSID/ id/pswd and in call mangler and the router has the dhcp pools correctly cfg' d with option 150 cmd.


Cisco Employee

Re: 7920 will not associate w/ any AP

Are you getting a wlan link? Should see the radio signal show the bars if so. If not, then need to check ssid, authentication type, encryption. Sounds like you are using 802.1x or WPA-PSK since you said a password is being used. If using 802.1x, there is a submenu called EAP Mode, where default is Auto (will try EAP-FAST first), EAP-FAST or LEAP. For PSK, we support hexadecimal and ASCII.

But I would suggest you start with open authentication and no encryption.

See the 7920 Admin Guide for more ino.

If you like, post your configuration here and can then tell you how to configure the 7920 phone.

Re: 7920 will not associate w/ any AP

Attempt to connect with the simplest form of authentication. If you can not get a wlan link then look to adequate signal coverage or RF interference.