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New Member

7921 Headset Mode

How do you get the 7921 wireless off of headset mode? I think it might be a hardware malfunction.

2 REPLIES
Cisco Employee

Re: 7921 Headset Mode

The 7921 has headset detection. If you have unplugged the headset and it shows enabled, then this should be a hardware issue and will need to replace the phone.

New Member

7921 Headset Mode

Is there any documentation to back up this defect?

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