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Community Member

7921 restarting very often

Hello,

we have a problemwith some phones restarting up to 10 times in one hour. In the log files I could see the following lines:

2010-09-07 14:27:29:0800 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 14:29:11:0130 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 14:52:17:0790 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 14:56:18:0910 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:06:20:0490 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:07:22:0000 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:08:05:0760 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:25:21:0830 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:29:56:0510 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:37:40:0670 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:39:19:0070 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:41:02:0380 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:45:47:0410 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:46:48:0870 CP-7921G user.info modprobe: insmod -s  -k eth0

2010-09-07 15:59:04:0960 CP-7921G user.info modprobe: insmod -s  -k eth0

Firmware: CP7921G-1.3.4SR1.LOADS

UCM: 7.1.3

WISM: 6.0.199.0

AP: 1252

Is there a problem with the hardware or the firmware?

Thanks for any hints.

Andreas

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3 REPLIES

Re: 7921 restarting very often

Have you made any headway with this issue?

"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
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Community Member

Re: 7921 restarting very often

I found out that there is a Bug (CSCti36330) which described the problem.

TAC is working on it, but we do not get an answer if there is firmware release without this bug.

I also found out that a lot of people have such problem and I could not understand why Cisco is not able to solve it. We are still waiting but our customer is getting annoyed about that.

Hopefully we will get a solution as soon as possible.

Community Member

Re: 7921 restarting very often

We got a new Firmware from Cisco 1.3.4SR1(SU1) We have uploaded this firmware to some phones and hopefully the problem will be away.

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