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Community Member

7921G and absence of a sound from speaker.

Hi.

No sound from "ear's speaker". There is sound only when I switch on backside loudspeaker.

It is not hardware problem - two devices behave equally.

7906 works fine.

Test enviroment with CUCM 7.0.2 and basic default configuration.

What's wrong?

1 REPLY
Cisco Employee

Re: 7921G and absence of a sound from speaker.

If it works when in speakerphone mode but not in handset mode, then definitely appears to be a hardware issue.

When you are in handset mode, does it show an icon that there is a headset plugged in?

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