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New Member

7921G Firmware update

I just purchased a 7971G phone and I tried updating the firmware to 1.1.1 using a USB connection since I cannot connect to my wireless network since it is using PEAP.

I was unable to determine the current firmware so I logged into the device's website and tried to upload the 1.1.1 tar file...the secondary progress bar hung near completion but never completed. Even after 45 mins.

I then read that 1.1.1 required 1.04 I successfully updated the device to 1.0.5 with no issues.

I then tried the 1.1.1 update and it hung for 30 mins, never completing the secondary progress box. If I click in that box, it goes away and the main Upload page just sits there.

I appreciate any ideas. I cannot connect to my wireless network and then to CM until I get this firmware loaded.


Cisco Employee

Re: 7921G Firmware update

There are no issues there.

Not sure if you have an active network profile, but can try to disable all profiles and retry.

New Member

Re: 7921G Firmware update

The only active profile is the default Cisco profile that comes on the phone.

I will see about disabling or removing that completely and trying again.

New Member

Re: 7921G Firmware update

I unchecked the default cisco network profile and the phone says "No Network Profile" and the update is still not completing. I've tried 2 different firmware downloads just to make sure it wasn't corrupt.

I've reset the phone numerous times.

New Member

Re: 7921G Firmware update


I had to do a reset holding down the "..." key and the speakerphone key. When it asked to be USB docked, I docked it and it started flashing ""

I opened my browser to that webpage without the https and it immediately loaded a firmware update page. I uploaded the 1.1.1 firmware and it finally worked.

I don't recall reading this procedure in any of the docs I downloaded.

Cisco Employee

Re: 7921G Firmware update

That method is primarily for recovering a phone image and is documented in the 7921G Admin Guide.

Glad you got it working, but shouldn't be necessary with this method.

New Member

Re: 7921G Firmware update

We got the hung progress bar using IE 7. Using Firefox it worked.