We had an issue were TAC requested we gather trace log files. Every time I tried to collect the files, the phone would reboot and I would lose the files.
I set Trace Settings to Preserve Files. Now I have collected the files, but don't know how to delete them, and don't find it in the admin documentation thus far. Any suggestions from someone with experience?
Unfortunately, this does not clear the already preserved files from flash; I've tried this three times and they remain. Hence my question.
My only confernce with leaving the files there is that the user has observed a noticeable decline in device performance since those files were saved. IE: delay in dial tone playing, delay in dialing to the point where the call is connected while the screen still displays that it is dialing digits.
Thank you for clarifying and confirming process. We leave phones set to FALSE for Preserve Logs, and leave all Trace Settings to Error unless Debug is required, so we'll monitor and leave it along for now.
Transferring Crash file from standby: Login to the Active WLC in HA.
From CLI: (Cisco Controller) >transfer upload datatype crash (Cisco
Controller) >transfer upload filename (Cisco
Controller) >transfer upload mode tftp (Cisco Controller) >transfer
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