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Can not install USB Drivers for 7921

Not applicable

‎10-15-2009 04:44 AM - last edited on ‎07-03-2021 06:09 PM by Community Manager

I downloaded the USB-Install-7921-7925.1-0-2a.exe from CCO. I tried to install it but I am getting a Microsoft Logo failure message. The instructions said I would see that. Per the instructions, you can say Continue Anyway. When I get my error I don't get the Continue Anyway option. Is anyone else having this issue?

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migilles
Cisco Employee
Cisco Employee

‎10-15-2009 04:05 PM

I have installed the driver many times on many different Windows XP systems and no issues.

Can you try another PC?

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Not applicable
In response to migilles

‎10-16-2009 04:09 AM

I think it has something to do with my permissions. I am trying to install it on a Government PC. They have some really particular restrictions on what an and can not be installed. I will have one of the Desktop IT people check it.

Thanks!

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migilles
Cisco Employee
Cisco Employee
In response to

‎10-16-2009 01:45 PM

You will need to ensure you have administrative rights in order to install hardware.

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