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Community Member

Login Option is not displayed in 7921 phone

I have ten 7921 phone's registered in a CME 4.1, 5 phones display in model information CP7921G-MFG-1.0.5.LOADS the others 5 display CP7921G-MFG-1.0.4.LOADS

The problem I have is that when enable after-hours block pattern in those phone with CP7921G-MFG-1.0.5.LOADS the Login option is not shown in the phones.

instead of login option appears "Service is" but it does not work.

How can I change App Load ID???

4 REPLIES
Cisco Employee

Re: Login Option is not displayed in 7921 phone

This is documented in the admin guide.

For CME, will need to extract the contents of the TAR file, upload to the CME router flash and enable those files for TFTP.

Will then need to set the 7921 phone load to "CP7921G-1.1.1". The MFG loads are not to be used in a production environment, so will need to use the formal image on CCO.

I would suggest to use the 1.1(1) image, so you would download "CP7921G-1.1.1.TAR".

Firmware

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Readme

http://www.cisco.com/web/software/Voice/html/cmterm-7921-sccp.1-1-1-Readme.html

Community Member

Re: Login Option is not displayed in 7921 phone

hi Migilles,

In fact I had already downloaded to the flash all the files required for 7921 phone and also set the tftp server.

tftp-server flash:APPS-1.0.1.SBN

tftp-server flash:CP7921G-1.0.1.LOADS

tftp-server flash:GUI-1.0.1.SBN

tftp-server flash:SYS-1.0.1.SBN

tftp-server flash:TNUX-1.0.1.SBN

tftp-server flash:TNUXR-1.0.1.SBN

tftp-server flash:WLAN-1.0.1.SBN

Of course I also set load 7921 CP7921G-1.0.1

in telephony service option

I don't understand why half of the phone did not get the correct file after upgraded

Cisco Employee

Re: Login Option is not displayed in 7921 phone

First off you have 1.0.1 specified above and not 1.1.1. Some phones can not run a version less than 1.0.4.

So download the new version and set the phone load.

Community Member

Re: Login Option is not displayed in 7921 phone

Hi Migilles,

I'm sorry, I have not realize of that :-(

I have just downloaded the 1.1.1 version so I am going to do what you recommend.

Thank so much for your help.

Have a nice weekend !

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